Refund policy
Return & Refund Policy
Effective Date: 22/02/2026
At Rozeá, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.
Return Eligibility
You may request a return within 14 days of delivery.
To be eligible for a return, items must:
-
Be unworn and unused
-
Be in original condition
-
Be returned in original packaging
-
Not show signs of wear, damage, or alteration
For hygiene reasons, earrings may not be eligible for return unless defective.
How to Request a Return
To initiate a return, please contact us at:
Include:
-
Your full name
-
Order number
-
Reason for return
Once approved, you will receive return instructions.
Items sent back without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will review the issue and provide a suitable solution, including replacement or refund where applicable.
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
-
Refunds will be issued to your original payment method
-
Please allow 5–10 business days for processing
Original shipping costs are non-refundable.
Non-Returnable Items
The following items cannot be returned:
-
Final sale items
-
Gift cards
-
Items damaged due to misuse
Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you still have not received your refund, please contact us.